Returns & Exchanges

What are the conditions for returns and exchanges?

You may request a return or exchange for purchased products provided that they have not been used, washed or altered. The products must be returned together with the sales invoice and must reach our company no later than the 14th day following delivery to the customer.

Returns cannot be accepted under any circumstances if the product is sent without its invoice.

Our responsibility as a company is to provide one return or exchange option within 14 days. Any second transaction is subject to our company’s discretion, and if approved, the shipping costs will be paid by the customer.

For returns that do not reach our company within 14 days from the date of delivery to the customer, shipping costs will be paid by the customer.

How can I request a return or exchange?

You can easily submit a return or exchange request through our website by following the steps below.

My Account > My Orders > Easy Return > Return Reason > Return Type (Exchange / Refund) > Save and Continue > Read the notes on the page and click “Save” > Obtain your Return Shipping Code and Shipping Customer Number > Deliver the parcel to the shipping company using these codes.

1. Go to the My Account section.
2. Click on the relevant order under My Orders.
3. Click the Easy Return button and select the products you would like to return or exchange.
4. Select the appropriate options under Return Reason and Return Type. If you are requesting an exchange, specify the product you would like in the description field. Then click Save and Continue.
5. Read the notes displayed on the next page and click Save.
6. Obtain your Return Shipping Code and Shipping Customer Number. You can also find these later under the My Return Requests section.
7. Deliver your parcel to the shipping company using these codes. The customer name registered with the shipping company is Alp Giray Öz.

Do I have to pay the return shipping costs?

For the first exercise of the Right of Withdrawal within 14 days, meaning the complete return of the order, as well as for exchange requests, shipping costs are covered by our company.

Any second transaction is subject to our company’s discretion. If approved, the shipping costs will be paid by the customer.

* If an order placed under a free-shipping campaign is cancelled or partially returned and the remaining order amount no longer qualifies for free shipping, the shipping fee that was not charged at the time of purchase will be deducted from the refund amount.

The size I want for an exchange appears to be out of stock. What should I do?

A limited amount of reserve stock is allocated for exchange requests. If the requested product is completely out of stock, we will contact you.

How can I track my return or exchange?

When sending your parcel to us for a return or exchange, please request a shipment tracking number from the shipping company.

Once your shipment reaches us, it will be processed within the following 7 business days.

No separate notification is provided during the return or exchange process. We will contact you only if there is an issue preventing your request from being processed.

When will I receive my refund?

For security purposes, payments are collected through the PayTR payment system. Refunds are therefore also processed through the PayTR panel.

The refunded amount is generally reflected in your account within approximately 15 business days. This period may vary depending on your bank.

If the information above does not answer your question, you can contact us via our contact number or by email.

I purchased a product from the OUTLET category. Can I return or exchange it?

As clearly stated in the Distance Sales Agreement you approved, products purchased from our OUTLET category are not eligible for returns or exchanges.

If an OUTLET product is nevertheless returned to us, both the incoming and outgoing shipping costs will be deducted from the refund amount.